Privacy Policy

This Privacy Policy explains how Birdie & Shank (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website or use our services. By accessing birdieandshank.com or making a booking, you agree to the practices described in this policy.

Information We Collect

We collect personal information necessary to provide you with our services, including:

• Full name, contact details, and payment information when booking or purchasing
• Booking and membership details through our booking management system, Mindbody
• Communication history and enquiry details submitted through online forms or email
• Website usage data such as IP address, device type, and browser information via cookies

How We Use Your Information

We use the information we collect to:

• Process and manage bookings, memberships, and payments
• Send confirmations, updates, and reminders about your sessions
• Provide customer support and respond to enquiries
• Improve our website, offerings, and customer experience
• Send marketing updates or promotions (only if you have opted in)
• Comply with legal obligations under Australian law

Use of Mindbody

Birdie & Shank uses Mindbody, a third-party booking and management platform, to handle scheduling, memberships, and payment processing. When you make a booking or create an account, your information is securely stored and processed through Mindbody’s system.

Mindbody adheres to strict security and privacy standards, including encryption and secure data handling practices. You can review their Privacy Policy at:
https://www.mindbodyonline.com/privacy-policy

How We Protect Your Information

We take reasonable precautions to protect your personal data, including:

• Secure hosting and encryption for payment transactions
• Restricted staff access based on role necessity
• Regular system updates and monitoring to prevent unauthorised access

Despite our efforts, no online service is 100% secure, and users share information at their own discretion.

Sharing of Information

We may share limited personal data only with:

• Mindbody, to manage bookings and payments
• Email marketing providers (for opted-in users)
• Payment gateways and financial institutions to process transactions
• Legal authorities where required by law

We do not sell or rent personal information to third parties.

Cookies

Our website uses cookies to enhance your experience. Cookies help remember login details, preferences, and booking sessions. You can disable cookies in your browser, though some features may not work properly without them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Access, Updates, and Deletion

You may request access to, correction of, or deletion of your personal information at any time. To do so, contact us at manager@birdieandshank.com.

Marketing Preferences

If you subscribe to updates, you can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Policy Updates

We may revise this Privacy Policy occasionally. The updated version will always be available on this page with a new effective date.

Last updated: 15 October 2025

Contact Us

If you have questions or concerns about how we handle your data, please contact:
Email: manager@birdieandshank.com
Address: Shop 3/544 Kessels Road, Macgregor 4109